Privacy Policy

Last updated: 25 August 2026

1. Introduction

This Privacy Policy explains how Lola Jack Casino (referred to as “Lola Jack Casino”, “we”, “us”, or “our”) collects, uses, discloses and protects your personal data when you visit our website, open an account, use our products and services, or contact our support team.

By registering an account, using our services or continuing to use our website, you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should stop using our services and close your account.

2. Who we are and contact details

Lola Jack Casino is an online casino platform offering casino games, live dealer games, bonuses, a VIP club and payment services, including crypto payments. We act as the data controller for personal data processed in connection with our services.

If you have any questions about this Privacy Policy or your personal data, or if you wish to exercise your data protection rights, you can contact us using the details below:

• Email for privacy and general matters: [email protected]

3. Scope of this Privacy Policy

This Privacy Policy applies to personal data we collect and process when you:

• Visit our website and any subpages
• Create, verify, manage or close a Lola Jack Casino account
• Deposit or withdraw funds, including crypto payments
• Play casino games, live casino, table games, jackpots, scratch cards, keno, bingo, video poker or crypto games
• Join our VIP Club or take part in promotions and bonuses
• Contact our customer support team by email or live chat
• Subscribe to marketing messages or newsletters

This Privacy Policy does not cover third-party websites, services or games that may be linked from our site. If you follow a link to another website, that site will have its own privacy policy and practices.

4. Legal basis for processing (UK and EU GDPR)

We process your personal data under the UK General Data Protection Regulation (UK GDPR), any applicable EU GDPR rules where relevant, and other local data protection laws.

Our main legal bases for processing your data are:

• Contract: To set up, manage and provide your Lola Jack Casino account and our services.
• Legal obligation: To meet anti-money laundering (AML), counter-terrorist financing (CTF), responsible gambling, tax, accounting and other legal duties.
• Legitimate interests: To run and secure our business, prevent fraud and misuse, improve services, protect our rights and defend legal claims.
• Consent: For specific activities such as direct marketing by email or SMS where consent is required, and for certain cookies and tracking technologies.

5. Categories of personal data we collect

We collect different types of personal data depending on how you use Lola Jack Casino:

5.1 Registration and account data

• First name and surname
• Date of birth and proof of age (you must be at least 18 years old)
• Username and password
• Contact details (email address, phone number where provided)
• Residential address and country of residence
• Preferred currency (e.g. EUR, USD, USDT, PLN, NOK, AUD, CAD, CHF, CZK, HUF, NZD) where available
• Account settings and language preferences

5.2 Identity, KYC and AML data

• Identity documents (for example, passport, national ID card, driving licence)
• Address verification documents (for example, utility bills, bank statements)
• Selfie photos or video verification where used
• Information obtained from sanctions screening tools or publicly available registers
• Records of checks performed to comply with AML and KYC obligations

5.3 Payment and financial data

• Details of deposits and withdrawals, including method used (for example Zimpler, Visa, Mastercard, Paysafecard, Revolut, Skrill, Neteller, MiFinity, bank transfer, crypto wallets such as Bitcoin, Ethereum, USDT, Litecoin, Ripple, TRX, DOGE, Cardano)
• Transaction amounts, currencies, dates and times
• Limited payment card details (masked card number, expiry date, card type), processed securely through payment providers
• Crypto wallet addresses used for deposits and withdrawals
• Financial history related to bonuses, cashback, VIP rewards and wagering

5.4 Gameplay and service usage data

• Login and logout times
• Games played (slots, live casino, table games, scratch cards, keno, bingo, jackpot slots, video poker, crypto games)
• Game session data (stakes, wins, losses, jackpots, bonus use, free spins)
• Use of promotions (Welcome Package, Crypto Welcome Bonus, Weekly Reload bonuses, VIP Club benefits)
• Responsible gambling settings (deposit limits, self-exclusion, account closure requests)

5.5 Technical and device data

• IP address and approximate location (country, city level)
• Device and browser information (device model, operating system, browser type and version)
• Connection data (time zone, language, connection speed where available)
• Log files with access dates and times, pages viewed, clicks, errors and performance data
• Cookies and similar tracking data (see Cookies section)

5.6 Communication and support data

• Messages you send by email or through live chat
• Support tickets, complaints and queries
• Call notes or chat transcripts where recorded for quality and security
• Preferences and feedback regarding our games, bonuses and services

5.7 Marketing and consent data

• Newsletter subscriptions and opt-in records
• Marketing preferences for email, SMS, push messages or on-site messages
• Data related to opening rates, click rates and response to campaigns
• Unsubscribe requests and records of withdrawal of consent

6. How we collect personal data

We collect personal data in the following ways:

• Directly from you when you register, deposit or withdraw, play games, contact support or update your profile
• Automatically through cookies, log files and analytics tools when you use our website
• From payment providers and financial institutions in relation to deposits and withdrawals
• From identity verification partners and AML databases as part of KYC checks
• From anti-fraud and security tools used to protect our platform

7. How we use your personal data

We use your personal data for: account management, service delivery, security, legal compliance and business operations. In particular, we process your data for the purposes listed below.

7.1 To create and manage your account

• Registering your account and verifying your age and eligibility
• Allowing you to log in, change settings and access game history
• Maintaining your profile, balance, bonuses and VIP level

7.2 To provide games, bonuses and services

• Giving access to our catalogue of casino games, live casino and other products
• Activating and tracking promotions such as the Welcome Package, Crypto Welcome Bonus, Weekly Reload bonuses and VIP rewards
• Processing bonus credits, free spins, cashback and wagering requirements

7.3 To process payments

• Processing deposits and withdrawals using your chosen payment methods
• Keeping records for accounting and regulatory purposes
• Handling payment-related queries and resolving failed or disputed transactions

7.4 To comply with legal and regulatory duties

• Carrying out KYC and AML checks
• Confirming your age and preventing access by minors
• Monitoring transactions and behaviour for suspicious activity
• Meeting record-keeping duties for tax, audit and regulatory bodies

7.5 To protect our platform and prevent misuse

• Detecting and preventing fraud, abuse, bonus misuse, chargebacks and other breaches
• Verifying device data, IP addresses and connection details
• Monitoring, investigating and responding to suspicious activity or security incidents

7.6 To support responsible gambling

• Enabling self-exclusion, time-outs and account closure where requested
• Monitoring betting patterns for signs of problem gambling, where required by local guidance
• Applying deposit limits or restrictions you have set

7.7 To communicate with you

• Answering questions and support requests
• Informing you about changes to our terms, policies or services
• Sending service messages related to security, account status and payment issues

7.8 For marketing and personalisation

• Sending offers, promotions and news about Lola Jack Casino where allowed by law or with your consent
• Recommending games and bonuses based on your activity and preferences
• Measuring the performance of campaigns and improving our communication

7.9 For analytics and improvement

• Analysing usage data to understand how our website and services are used
• Testing and introducing new features and products
• Improving performance, stability, security and user experience

8. Cookies and similar technologies

We use cookies and similar technologies to operate our website, keep you logged in, remember preferences, improve performance and support marketing activities. Cookies are small text files stored on your device.

8.1 Types of cookies we use

• Strictly necessary cookies: Required for security, login and basic site functions. These cannot usually be turned off in our systems.
• Functional cookies: Help remember preferences such as language and game settings.
• Performance and analytics cookies: Collect anonymous statistics about visits, site performance, errors and usage patterns.
• Marketing cookies: Used to show relevant offers, track campaigns and limit the number of times you see the same message.

8.2 Managing cookies

On your first visit, you may see a cookie banner or settings tool giving options to accept or manage certain cookies. You can also manage cookies by changing the settings in your browser. If you block some cookies, parts of the site may not function as expected.

9. How we share your personal data

We share your personal data only where necessary and in line with this Privacy Policy and applicable law. We do not sell your personal data.

9.1 Service providers and partners

We share data with trusted third parties that help us operate Lola Jack Casino. These may include:

• Payment processors, banks and crypto payment gateways
• Game providers and studios providing slots, live games and other products
• Identity verification, KYC and AML service providers
• Anti-fraud and security partners
• Customer support and live chat providers
• Email delivery and marketing platforms
• Web hosting, IT and analytics service providers

These parties process your data only under our instructions and subject to strong data protection measures and contracts.

9.2 Group companies

Where relevant, we may share data with companies within the same group that help operate or support Lola Jack Casino, subject to the same privacy safeguards.

9.3 Legal and regulatory disclosure

• Regulators, gambling authorities and law enforcement agencies
• Tax and customs authorities, where required
• Courts, lawyers and legal advisers in case of disputes or legal claims

9.4 Business transfers

If we are involved in a merger, acquisition, restructuring or sale of assets, your data may be shared with the relevant parties, subject to appropriate confidentiality duties and always in line with data protection laws.

10. International transfers

Your personal data may be processed in countries outside the United Kingdom or the European Economic Area by us or our service providers. When data is transferred internationally, we take steps to protect it, such as:

• Using standard contractual clauses or similar safeguards approved by regulators
• Ensuring the recipient applies adequate security and privacy controls

11. Data retention

We keep personal data only for as long as needed for the purposes described in this Privacy Policy, or as required by law.

In general, we follow these principles:

• Account data is kept for the life of your account and for a period afterwards to meet legal and regulatory duties.
• Financial and transaction records may be kept for a set number of years to meet tax, AML and accounting rules.
• KYC and AML documents are stored for the period required by AML laws and regulatory guidance.
• Marketing data is kept while you remain subscribed or until you withdraw consent or object.
• Support communications and complaints are kept for as long as needed to resolve the issue and defend potential legal claims.

When data is no longer required, we will delete it or anonymise it in a secure way.

12. Security of your personal data

We take strong technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These include:

• Use of SSL encryption across our website
• Secure storage of data on protected servers
• Separation of client funds from company funds
• Strict access controls and authentication for staff
• Regular monitoring for suspicious activity and cyber threats
• Staff training on privacy, security, AML and responsible gambling duties

Despite these steps, no system can be guaranteed to be fully secure. You should also play a part in keeping your account safe by choosing a strong password, keeping login details private and informing us if you suspect unauthorised use.

13. Your rights under data protection law

Under UK and, where relevant, EU data protection law, you may have the following rights regarding your personal data:

• Right of access: To ask for a copy of the personal data we hold about you.
• Right to rectification: To ask us to correct inaccurate or incomplete data.
• Right to erasure: To ask us to delete personal data in certain circumstances, subject to legal retention duties.
• Right to restriction: To ask us to limit processing in specific cases.
• Right to data portability: To receive personal data you have provided to us in a structured, commonly used, machine-readable format where processing is based on consent or contract and is carried out by automated means.
• Right to object: To object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time. This will not affect earlier processing based on consent.
• Right to complain: To lodge a complaint with your data protection authority if you believe your rights have been breached.

These rights are subject to limits and conditions under law. In some cases we may have to keep certain data or decline a request where we have strong legal grounds.

13.1 How to exercise your rights

You can exercise your data protection rights by contacting us at [email protected]. We may ask you to confirm your identity before acting on your request. We aim to respond within the time limits set by law.

13.2 Complaints to the regulator

If you are based in the United Kingdom and are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO). Details can be found on the ICO website.

14. Marketing communications

We may send you marketing messages about games, bonuses, promotions and VIP offers if:

• You have given your consent; or
• We rely on our legitimate interests and this is allowed under local law.

You can manage or stop marketing messages at any time by:

• Clicking the unsubscribe link in an email
• Changing your marketing preferences in your account settings, where available
• Contacting us at [email protected]

We may still send service messages related to your account, payments, security alerts or important policy changes even if you opt out of marketing.

15. Children and underage players

Lola Jack Casino is strictly for adults aged 18 or above. We do not knowingly collect or process personal data from anyone under 18. We carry out age checks and verification where required.

If we discover that a minor has opened an account or shared data with us, we will close the account, void bets where required and delete personal data as far as the law allows. If you believe a minor is using our services, please contact us immediately.

16. Responsible gambling and personal data

We support safe and responsible gambling. In line with this, we may use your personal data to:

• Apply self-exclusion, account closure or time-outs when requested
• Record and honour deposit limits or other controls you set
• Assess behaviour patterns where required to detect possible gambling harm
• Comply with any relevant responsible gambling rules or guidance

We treat data collected for responsible gambling as sensitive and apply strong access controls. This data may affect your ability to reopen an account or receive promotions where necessary to protect you.

17. Accuracy of your data

You must keep your account information accurate and up to date. This includes contact details, address and payment information. Incorrect data may affect your ability to use our services, receive payments, complete KYC or meet regulatory checks. You can update many details directly in your account. For other changes, please contact support.

18. Automated decision-making and profiling

We may use automated tools and profiling in some areas, for example:

• Fraud and AML checks to detect unusual or high-risk behaviour
• Game and bonus suggestions based on your past activity
• Risk ratings used to decide when further KYC checks are required

Where required by law, we will provide information about the logic involved, as well as the significance and expected consequences of such processing, and will give you the chance to request human review of decisions that have a strong legal or similar effect on you.

19. Third-party content and links

Our website may contain links to third-party websites or content, including game providers, payment services and social media platforms. These third parties have their own privacy policies and practices. We are not responsible for their handling of your data. You should read their privacy information before sharing any personal data with them.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in law, new regulatory guidance, updates to our services or changes in how we handle personal data.

We will publish the updated version on our website and revise the “Last updated” date at the top of this page. In case of major changes, we may also notify you by email or site message. Your continued use of our services after changes take effect means you accept the updated Privacy Policy.

21. Contact information

If you have any questions, concerns or requests about this Privacy Policy or our handling of your personal data, please contact us:

• Email: [email protected]

We will do our best to respond promptly and to handle your request in a fair and transparent way.

22. Summary table of key data uses

23. Final provisions

This Privacy Policy forms part of the wider terms that govern your use of Lola Jack Casino services. By creating an account and continuing to use our website, you confirm that you have read and understood this Privacy Policy and accept its terms.

You can always access the latest version of this Privacy Policy through our website, including the homepage at lolajackkcasino.co.uk.